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“Patni is a treasured partner to us. Its world-class talent, sound knowledge of our products, robust project management methodologies, tools & framework have all been valuable assets to Hitachi’s products success. We see this long relationship continuing to grow into a more rewarding partnership over the years.”
Chiaki Harada
Manager, Global Software Outsourcing
Information & Telecommunication Systems
Hitachi, Ltd. |
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| Case Study |
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Hitachi opts for offshoring strategy
with Patni to heighten its products
success |
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Patni's proven offshoring model yields maximum benefits to Hitachi in terms of cost
savings, improved quality and productivity, world-class talent, and a sustained and
strong management relationship with minimal associated risk.
The Client
Hitachi Ltd., a Fortune 500
company is one of the world's
leading global companies.
Hitachi's Software Division, a
part of Hitachi Ltd., is involved
in developing a variety of
software products including
system software and open
middleware for the Japanese
and overseas markets.
The Challenge
With a view to retain its leadership in the Japanese market and
improve its position in the global arena, Hitachi was seeking a
long-term offshore partner who could help it meet its following
objectives:
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Improve margins on its products through cost-effective
offshore solutions |
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Provide access to world-class talent, robust project
management methodologies, tools and framework |
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Reduce development cost through improved productivity
and mature processes |
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Drastically improve its internal operating efficiency |
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Reduce turnaround time for releasing new products in the
market with the desired quality levels. |
Why Patni
Patni's relationship with Hitachi started with a couple of
migration and multi-lingualization projects. Impressed with
Patni's process maturity, technical capability and delivery
excellence, Hitachi decided to formalize its relationship with
Patni through a dedicated offshore development center (ODC)
at Mumbai. Soon, Patni started a new phase in the relationship
by winning projects on the development of next generation
products for Hitachi.
The Solution
Patni's strategy for servicing Hitachi focuses on some key approaches:
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Patni has adopted a predominantly offshore model for the ODC, with
95% offshore work. Projects are delivered from multiple locations via
a dedicated link isolated from the corporate network. |
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The 100% fixed priced projects are aimed to derive optimal cost
benefits. |
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Diversified service requirements include product development,
product re-engineering, conversions & migrations, verification &
validation, product localization & globalization. |
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Standard project process involves RFQs, proposals, execution,
acceptance, warranty. |
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An independent Quality Assurance cell verifies work products to meet
Hitachi's stringent quality standards. |
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An expert translation cell caters to translations of requirement
specifications and daily communications. Japanese language skilled
engineers serve as onsite coordinators to bridge language barriers
enabling seamless communication. |
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Best practices, methodologies and a service delivery framework are
adopted to establish a mutually beneficial relationship. |
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A 6-monthly business-planning meeting at the apex level helps to
forecast resource requirements for different skills and platforms. |
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Project management by metrics, weekly status reporting, joint review
processes and bi-directional feedback mechanisms are adopted to
ensure smooth progress of the relationship. |
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The Technology
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Language: VC++, C, C++,
Java, J2EE, JSP, EJB,
XML, Assembly, CORBA |
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Platform: Windows,
Unix, Linux, Macintosh |
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Products: Work
Automation,
Configuration
Management,
Application Web
Servers, CASE, Object
Modeling, Data
Replication Tools, Data
warehousing |
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Middleware: TPBroker |
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Domain: Storage Area
Network |
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Skills: Double byte
localization/internation
alization, Development
of mathematical
functions and
algorithms. |
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The Benefits
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Significant cost benefits due to maximum offshore leverage |
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Increased IT capability through access to a resource pool with deep industry and
technology experience, as also vast experience of very large-scale application
development and maintenance projects |
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Higher productivity and complete maintenance support with low turnaround time,
due to resources being familiar with Hitachi products |
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Reduced Hitachi overheads and optimal use of their resources on new projects,
due to availability of Patni bilingual onsite coordinators |
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Reduced turnaround time for releasing new products, with desired quality levels. |
Client Testimonial
“Patni is a treasured partner to
us. Its world-class talent, sound
knowledge of our products,
robust project management
methodologies, tools &
framework have all been
valuable assets to Hitachi's
products success. We see this
long relationship continuing to
grow into a more rewarding
partnership over the years.“
Chiaki Harada
Manager, Global Software Outsourcing
Information & Telecommunication Systems Hitachi, Ltd.
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