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| Case Study |
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Improved operational effectiveness and performance
via OSS/BSS re-architecture |
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Patni upgraded and re-architected the existing OSS/BSS platform and provisioning applications as well as
streamlined order management to support all service offerings on a 24X7 basis and enhanced scalability for
expanding order volumes.
The Client
A leading, Canadian
communications solutions
company offering voice, data,
and online services across the
country. Rapidly expanding
since 1993, this carrier has
achieved a solid base of
residential, small business,
enterprise and carrier services
customers. Offerings include
high-speed voice, data and
internet access and services
utilizing DSL technology, local
and long distance toll service,
wireless, VPN and more.
The Challenge
Amidst increased and demanding competition, this client continued its rapid
expansion of services to Canadian long distance and local service markets. A
corporate goal to increase operational effectiveness, while maximizing the
revenue stream across new and existing product lines, prompted a 2003
business imperative for a mission-critical OSS/BSS upgrade.
A trusted services partner was sought with OSS/BSS and Siebel expertise. The
goal was to upgrade and re-architect their local, long distance and DSLenabling
application infrastructure to include provisioning capabilities for
other services and to provide higher levels of order management automation
across all services.
The Key responsibilities included:
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Comprehensive performance improvement of OSS/BSS and
provisioning systems |
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Optimal leverage of out-of-the-box functionality from CRM,
integration and other OSS/BSS software applications as well as
major upgrades from heavily customized CRM and EAI
applications |
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Increase the ability of the OSS/BSS platform to efficiently scale
in support of customer base and transaction volume growth |
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Reduce the OSS/BSS dependence of legacy, proprietary
components and better align the OSS/BSS to ISVs (Siebel, Vitria,
Portal and others) current applications releases for diminished
supported related-risks, reduced TCO and increased ROI.
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The Solution
Patni Telecom Business Unit was chosen as the trusted services partner based on
consistent, demonstrated delivery of successful end-to-end solutions in the OSS/BSS
domain. Patni's unique solution was to innovatively support all business units on one
systems application platform to enable an overall lower cost of doing business while
optimizing multi-channel customer management and service. Specifically, the
seamless partnership formed between Patni and the client IT team targeted to:
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Upgrade and re-architect the existing OSS platform and applications to
support all service offerings and to enhance scalability for larger order
volumes |
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Stabilize and enhance the order management platform, then plan a
comprehensive re-architecture for increased flow-through and scalability |
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Create a flexible infrastructure for new services.
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Highlights of the solution include:
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Re-architecture of Order Management processes and
systems infrastructure |
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Vitria upgrade to capitalize on inherent business processes |
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Interface re-engineering between Siebel and Vitria to
support decreased operational expenditures and complexity |
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Enhancement of the OSS/BSS fail-over and load-balacing
capabilities, especially for the CRM (Siebel) application,
the web-based user interactions and content management
solutions |
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SOSS-wide synchronization and flexible business objects
transformation services supporting all the OSS business
process and major enterprise applications: CRM (Siebel),
Billing (Portal Infranet) and legacy Order Management and
Local Provisioning
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Additionally, Patni program-managed and delivered multiple
releases on an aggressive schedule.
The Technology
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Siebel
eCommunications |
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Vitria |
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Portal Infranet |
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Legacy order
management
applications and
provisioning systems |
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AS400 billing
application. |
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The Benefits
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Optimized and overhauled Vitria-based integration architecture to
enable core integration architecture enhancements for tripling
client user base |
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Scalable architecture to meet projected business volume |
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Significantly increased the supported order volume, from 2,500 to
6,000 per day |
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Easier and faster deployment of new service offerings |
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Established 24X7 availability to mission critical applications.
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